OUR SERVICES

Chose MATC When:

  • You need writers and you don’t want to hire full-time
  • You don’t want to take the chance on unknown contractors
  • You don’t have the time to interview people
  • You don’t have the budget to hire permanent employees
  • You want writers on-demand
  • You need the expertise of a business whose only job is technical writing and instructional design.

Your Needs Define Our Service

MATC Group expands beyond a one-size-fits-all solution to address your challenges, and we employ writers with expertise in your sector. In addition, many of our writers are also experienced project managers who can oversee the development of your documentation or training material, so you don’t have to.

MATC Group prides itself on providing our staff and clients with the opportunity to utilize state-of- the-art technology on every project.

Offering on-site and off-site options to our clients opens even more opportunity for use the latest technology while lowering personnel costs.

Technical Writing

Well written documents matter—they ensure quality, articulate your vision, impress your customers, aid with compliance, and provide consistency across an organization.

MATC will work with you to:

Clearly identifying the scope, responsibilities, and all required source material.

Provide a formal kick-off meeting, which details project schedule, roles, and responsibilities.

Ensure consistency with your technical and branding requirements.

Guarantee a thorough edit and review process to ensure quality and minimize rework.

Our writers are employees, not contractors. We carefully screen our writers and match them to your project based upon your needs and their experience.

MATC IS A FULL-SERVICE BUSINESS OFFERING:

  • Technical Writing and Editing
  • Instructional Design
  • Standard Operating Procedures
  • Training Program Development
  • Training Presentations
  • Knowledge Management
  • Template Development
  • eLearning Systems
  • Online User Guides and Instructions
  • Needs and Process Analysis
  • Hard copy User Guides
  • End User Documentation including:
  • User Manuals
  • Administration Guides
  • Installation Guides
  • Online Help
  • Quick Reference Guides
  • Engineering Documents
  • Policies and Procedures
  • IT Security Policies
  • Operator Manuals
  • APIs
  • Standard Operating Procedures / Workflows
  • Project Management
  • Project Release Notes
  • Project Plans
  • Dynamic Form
  • Workflow Analysis
  • Software Installation Manuals
  • Software Configuration Guides
  • Test Scripts
  • Administrator Guides
  • Product Installation Manuals

Training Documentation

You know your business would benefit from more training, but what method will you use? “There are many options including classroom training, e-learning, on-the-job training, individually-paced training and more.

MATC Group, Inc. will work with you to determine the right type of training documentation for your business and customize it for the target audience. We can work within your available technology but also offer the latest in instructional design tools.

Instructor Led Training

Learners are immersed in the training experience by being asked not only to absorb, but also to perform. Classroom training is recommended for training engagements that require a high amount of personal touch—client training, complex procedures that require on-site practice, training that requires a lot of discussion, new hire training designed to build a team, etc

Self-Paced Training

With self-paced training, learners receive a manual that they read through to learn about a specific topic with self-paced training. They then answer questions within each topic to help them think about and apply the concepts and then complete a series of questions at the end of each section to validate knowledge. This training style can be effective for material that learners may need to reference frequently and for job-specific procedures.

eLearning (Instructional Design)

E-learning provides on-demand training to any location with internet access and, with the right planning and an interactive, engaging design, it can be just as effective as classroom training. E-learning is a good option for learners in different locations or content that learners refer to frequently. There is also cost savings associated with eLearning, whether for in-house personnel or for customer training and support (largely due to less support calls, generally a major expense).

Structured on the Job Training

By implementing Structured On the Job (OJT), training with training guides, job aids, assessments, and other materials, you can achieve more consistent results and better-trained employees. Structure OJT has proven especially effective for companies that need to ramp up new team members quickly and who have strong trainers to teach new employees. OJT gives learners an opportunity to observe their trainers, which leads to powerful training results. Whatever your training needs, you can depend on MATC to guide you to the best solution and get the job done.

Staff Augmentation

We know how to get you the most out of your documentation.

As a partner, MATC Group, Inc. can provide all the skills and capabilities required to support any documentation and courseware development need. Not only do we provide high-quality technical writing services, but we develop web content, courseware and e-Learning, as well as consult on managing all types of content.

MATC Group, Inc. can help your company focus on reducing unit costs: per page, per online help topic, per minute of eLearning, etc.

You bring us in when you need us.  MATC writers can work for you full time or part time for as long as you need.  Short term or long term is fine.  And we provide a project manager at no cost to you in many cases to ensure your project is done on-time and on-budget.  You decide whether they work on-site or remotely or a combination of the two.